LEGAL
Privacy Policy
Last updated: September 21, 2026
Your privacy matters to Critik. This policy describes what we collect, why we collect it, and the choices you have.
1. Information We Collect
Critik ("we", "us", or "our") operates the Critik review-growth and local-SEO platform (the "Service"). This Privacy Policy explains what information we collect and how we use it.
Account information: your name, email address, business name, and password you provide when you register.
Business information: your Google Business Profile details, website, business category, location, and customer contact information you provide so we can send review requests on your behalf.
Usage information: how you interact with the Service, including pages viewed, features used, and device and browser details.
Communications: messages, support requests, and feedback you send to us.
2. How We Use Your Information
We use your information to provide and operate the Service, including sending review requests to your customers, replying to reviews, tracking local rankings, and generating reports.
To communicate with you about your account, billing, support, and product updates.
To improve, secure, and develop the Service and new features.
To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate the Service: with service providers who help us deliver the Service (such as hosting, email, and analytics), when required by law, and in connection with a merger or sale of our business.
Review requests are sent to your customers on your behalf. Your customers' contact information is used solely to send those requests and is not used by us for unrelated marketing.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. After account closure, we retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements, then delete or anonymize it.
5. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or request data portability.
To exercise these rights, reach out through our Contact page and we will respond in accordance with applicable law.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Cookies
We use cookies and similar technologies to operate and analyze the Service and remember your preferences. You can control cookies through your browser settings; disabling them may limit some features.
8. Children's Privacy
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.